FAQ

How fresh is the coffee?

Every bag is roasted to order and ships within 3 to 5 business days.

Whole bean or ground?

Most roasts come both ways. Pick whole bean or your grind (coarse, standard or espresso) on the product page. Whole bean stays fresh longest if you have a grinder.

How does the subscription work?

Pick your coffee, your grind and how often you want it: every 1, 2 or 4 weeks. Subscribers save 10% on every bag. We charge and ship automatically on that schedule, so you never hit an empty bag on a Monday.

Can I skip, pause or cancel?

Yes. Skip a delivery, pause, change how often you get coffee or cancel, all from your account. Make changes at least 24 hours before your next billing date to stop that charge. No phone calls, no guilt trip. Details are in our cancellation policy.

Where do you ship?

Anywhere in the United States, for now.

What does shipping cost?

$4.99 per order, and free on orders of $50 or more.

How long does shipping take?

Plan on 5 to 10 business days from order to doorstep: 3 to 5 to roast and ship, then 2 to 5 in transit. Details are in our shipping policy.

My order arrived damaged or wrong. Now what?

Contact us within 5 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you, your choice. See our refund policy.

My package hasn't shown up.

If tracking hasn't moved in 10 business days, contact us and we'll sort it out.

How should I store my coffee?

Keep it sealed, cool and away from light. Skip the fridge. For the best flavor, drink it within a few weeks of opening.

Still have a question?

Send it through our contact page. A real person will answer.