Refund policy

Coffee is a food product, so we can't take back bags once they've shipped. We do stand behind every order.

Damaged, defective, or wrong order

If your order arrives damaged, defective or isn't what you ordered, contact us within 5 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund to your original payment method, your choice.

Lost packages

If tracking shows your order hasn't moved in 10 business days, contact us and we'll sort it out.

Subscriptions

You can skip, pause, change the frequency of, or cancel your subscription at any time from your account. Make changes at least 24 hours before your next billing date to stop that charge. Orders that have already been charged and shipped can't be refunded unless they fall under the damaged, defective or wrong order terms above.

How to reach us

Use our contact page and we'll reply within 2 business days.